Municipal Formal Complaint Form

The Town of Prescott is committed to a consistent and uniform process to respond to complaints received regarding the dissatisfaction of programs, facilities, municipal services, municipal employees or operational procedures at the point of service delivery.

Municipal Complaints do not address:

Issues already addressed by legislation, or an existing municipal By-Law, policy or procedure;
A decision of Council or a decision of a local board or committee of Council;
Internal Complaints from Municipal Staff regarding Municipal Staff (full-time, part-time, contract, casual labourer, firefighters);
Matters handled by tribunals, courts of law, quasi-judicial boards, etc.;
Complaints regarding Staff members employed by a service provider contracted by the municipality;
Complaints about non-municipal services; or,
Municipal service requests.

A complaint may be submitted:

In person at the municipal office, located at 360 Dibble Street West, Prescott
Online form
E-mail
Mail to: 360 Dibble Street West, P.O. Box 160, Prescott, ON K0E 1T0
Telephone – (613) 925-2812

Municipal Complaint Form

First Name *

Last Name *

Street Address *

Town *

Province *

Postal Code *

Phone Number *

Email address *

FORMAL COMPLAINTS:

A formal complaint is a complaint that has been previous submitted with no resolution.

Is this a formal complaint (based on the definition provided above)? *

Yes

Please provide details regarding the previous informal complaints submitted (if applicable). *

Where did the event take place? *

Who was involved? *

What was said or done? *

Please provide additional details of the complaint. *

Please attached any photos to be included in your submission. *

Drag and drop files here or Browse Max file size: 55MB

Allowed extensions: .pdf, .doc, .docx, .xls, .xlsx, .jpg, .jpeg, .gif, .png, tif

Please provide your suggested resolution. *

Notice of Collection

Personal information, as defined by the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA) is collected under the authority of the Municipal Act, 2011, and in accordance with the provisions of the MFIPPA. Personal information on this form will be used to assess the applicant’s eligibility for volunteer positions or qualifications for appointment to one of the various committees or boards. At no time will your personal information be disclosed without your express written consent. Questions regarding the collection, use and disclosure of this personal information may be directed to the Freedom of Information Coordinator, Clerk’s Office, 360 Dibble Street West, Prescott, ON K0E 1T0, 613-925-2812.

First Name

CONTACT US

Town of Prescott
360 Dibble Street West
P.O. Box 160
Prescott, ON K0E 1T0

Clerk
Phone: 613-925-2812
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.